A chat on the shared number. Intent splits four ways.

How the desk works

1. Customer channels. Phone, WhatsApp, email, and the website enter one pipeline.
2. Company identification. Each message is matched to the company it belongs to.
3. Office Automation agent. The agent reads the request in the context of how you work.
4. Company knowledge base. Answers come from your prices, policies, and rooms.
5. CRM, book keeping, support. Work splits by job: relationship, money, and open loops.
6. Follow-up, accounts, tasks. The same conversation stays attached across those jobs.
7. Automation. Routine work runs without a person in the loop.
8. Human when required. A person takes judgment, handshakes, and messy exceptions.
9. Reporting. You see what moved, what waited, and where a person stepped in.