Refund Policy

Refund Policy

At Hyatto Office Complex, we are committed to delivering high-quality services and exceptional workspaces. We understand that circumstances can change, and we strive to provide clarity and fairness in our refund and cancellation process. Please read our policy carefully before confirming any bookings or payments.

Refund Policy

Overview

Office Space & Coworking Plans

All payments made for private office spaces, coworking memberships, and hot-desking plans are non-refundable once the booking is confirmed. This is due to the reservation of physical resources and scheduling commitments that prevent us from re-allocating the space on short notice.

We strongly advise all clients to review their needs carefully before finalizing any transaction. Should you require flexibility, we encourage discussing alternative plans or payment structures with our team in advance.

Meeting Rooms & Event Spaces

Meeting room and event space bookings are handled on a time-specific basis and are subject to limited availability. As such:
  • Cancellations made more than 48 hours in advance are eligible for a 50% refund.
  • Cancellations made within 48 hours of the booking time will not be refunded.
  • Rescheduling is possible once (subject to availability), provided the request is made more than 24 hours in advance.

We strongly advise all clients to review their needs carefully before finalizing any transaction. Should you require flexibility, we encourage discussing alternative plans or payment structures with our team in advanc

Security Deposits

For long-term rentals or premium service agreements, a security deposit may be required. This deposit is fully refundable upon termination of the agreement, provided the following conditions are met:
  • No outstanding dues or unpaid invoices
  • No damage to property, equipment, or furnishings
  • Adherence to all terms outlined in the rental agreement
Refunds are typically processed within 14 business days after a final inspection and clearance.

Adjustments, Downgrades & Early Termination

Clients seeking to adjust their plan, downgrade services, or terminate early may do so by providing at least 7 days’ notice in writing. Refunds in such cases are not guaranteed, and partial credits or rescheduling options may be offered at our discretion.

We aim to accommodate changes when possible, but we reserve the right to enforce standard billing cycles in accordance with the signed agreement.

No-Show & Late Arrival Policy

Failure to arrive or utilize a booked service without prior written notice constitutes a no-show, which is non-refundable. In cases of delayed arrival, we cannot extend the reserved time or guarantee room availability beyond the original schedule.

Refund Methods

All approved refunds will be issued via the original payment method used during the transaction. Refunds in cash will not be provided. For bank transfers, please allow additional time for processing, depending on your financial institution.